Business Systems Analysis Oct 2014 materials

Course info on Business Systems Analysis - Oct 2014

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Soft systems class exercise:

To construct a rich picture based on the following info:

Education centre: RABS
Key issues: students enrollment drops and students' passing rates drops

Root definition: An online customer-relationship management system run by RABS admin to improve education service quality so as to improve students' passing rates and students' enrollment within tight financial constraint and much time pressure

Conduct a CATWOE analysis and a conceptual model

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