Teaching plan 2015 for the subject of Operations and Information Systems Management, HK (total 48 hours; 12 sessions) Session # Topics/ activities References Session 1 (May 11, 2015: 6:30-10:00) · General course induction · Operations management · Operations performance Core book 1: Operations management Core book 2: Operations performance Session 2 (May 18, 2015: 6:30-10:00) · The global information age · The design of products and services Core book 3: The global information age Core book 5: The design of products and services Session 3 (May 23, 2015: 2-8:30) · Process design · Layout and flow · General systems theory Core book 6: Process design Core book 7: Layout and flow Core book 4: General systems theory Session 4 (June 1, 2015: 6:30-10:00) · Business systems activity · Capacity planning a