Administrative systems in organization - teaching plan 2015

Administrative systems in Organization – teaching plan 2015
Joseph K.K. Ho
Lecture 1: Business Information Systems and systems thinking
1.1   Information systems
1.2   Soft systems thinking
1.3   Decision making under risk and uncertainty
Lecture 2: Strategic uses of information systems
2.1 What is a strategic information system?
2.2. Strategic information systems frameworks
Lecture 3: MIS - Decision Support and Expert Systems
3.1 Decision Support Systems
3.2 Expert Systems
Lecture 4: Systems Planning and Development
4.1. SDLC
4.2 Agile methodology
Lecture 5: Operations Management
Lecture 6: Operations Performance
6.1 Balanced scorecard
6.2 Benchmarking
Lecture 7: Operations Strategy
Lecture 8: Operations Improvement
8.1. Total Quality Management
8.2 European foundation for Quality Management model (EFQA)


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