Joseph KK Ho's work diary

Quality Management for Organisational Excellence - Teaching plan 2019 for BA (Full) S2 BM Int 9 - 11 [Total 31 hours] Prepared by Joseph, K.K. Ho dated Oct. 27, 2019 Session no. Topics 1. Nov 4 (Mon): 7pm -10pm Introduction to Quality A briefing on course objectives and assignment requirements Readings Oakland (2003): Chapter 1: Understanding quality Slides: TQM slides: pp. 3-7 . Slides: Introduction to TQM (what is quality): pp. 5-8 . e-readings:  What is quality? Types of quality Quality by design and quality of conformance . What is quality management? What is organizational excellence? Garvin's 8 dimensions of quality Assignment brief Course guide Slides: What is quality? Slides: Dimensions of quality . Slides: Product quality . Slides: Organizational excellence . Video on the origin of TQM Video on "what is quality" Video on definition of Quality Video on the zero defect concept Video on serv...

Synopsis form - an example on a fake case, made up by me Discipline related: other: innovation management Project Title:  An investigation of the innovation and managerial leadership capabilities of the Wong Tai Sin (WTS) Branch of the Lion Bank: a mixed methods research Project synopsis:  The dissertation project studies the Wong Tai Sin (WTS) branch of the Lion Bank (Hong Kong). It offers retail banking services to the WTS residents. The Lion Bank is a subsidiary bank of the CG Bank Group. The Wong Tai Sin branch management is concerned about the weak innovation and managerial leadership capabilities which affects its ability to compete in the district of Wong Tai Sin. These management concerns are of practical significance to this student, who is the deputy branch manager of the Wong Tai Sin Branch. The research objectives are: [objective 1] to evaluate the innovation capability of the WTS branch of the Lion Bank and [objective 2] to evaluate the ma...

How to produce a synopsis report in applied business research project: The synopsis report has the following structure: PROJECT TITLE (This does not need to be the definitive title but you must indicate clearly the area you intend to research so an  appropriate supervisor can be allocated).       PROJECT SYNOPSIS (Please provide a 250 word outline of your Management Project to help Subject Group Heads allocate an  appropriate supervisor)       The project title could be something likes this: An investigation on the XX and YY capabilities of ABC Ltd: a case study. *** XX and YY capabilities are the high-level research tasks of theoretical framework level-0 [within the core-focus-domain] The project synopsis box itself covers the following basic elements very very briefly : Company and project back...