Quality Management for Organisational Excellence - Teaching plan 2019 for BA (Full) S2 BM Int 9 - 11 [Total 31 hours] Prepared by Joseph, K.K. Ho dated Oct. 27, 2019 Session no. Topics 1. Nov 4 (Mon): 7pm -10pm Introduction to Quality A briefing on course objectives and assignment requirements Readings Oakland (2003): Chapter 1: Understanding quality Slides: TQM slides: pp. 3-7 . Slides: Introduction to TQM (what is quality): pp. 5-8 . e-readings: What is quality? Types of quality Quality by design and quality of conformance . What is quality management? What is organizational excellence? Garvin's 8 dimensions of quality Assignment brief Course guide Slides: What is quality? Slides: Dimensions of quality . Slides: Product quality . Slides: Organizational excellence . Video on the origin of TQM Video on "what is quality" Video on definition of Quality Video on the zero defect concept Video on serv
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